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Terms & Conditions


 
Terms & Conditions

 


1. Introduction

You are advised to read these terms and conditions carefully.

By placing an order on watchwarehouse.co.uk, we will assume that these terms and conditions have been read and understood and you have agreed with our policy. If you have any queries regarding this policy, please email us at info@watchwarehouse.co.uk or call us on 0845 262 1234. In these Terms and Conditions: "we" means www.watchwarehouse.co.uk (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).


2. Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us, unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

You must add any products you wish to purchase to your shopping bag, and then proceed to the checkout.
If you are a new customer, you can create an account with us and log in or skip this step by proceeding as a guest; if you are an existing customer you can log into your account, if an account was previously set up.
Once you are logged in or proceeded as a guest, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale.
You will then be given the option to pay via credit card, debit card or Paypal.
We will then send you an initial acknowledgment via email to confirm we have received your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time-to-time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.

Orders placed before 3pm will be despatched the same day subject to stock availability and security checks. Any orders made after, will be shipped out the following working day. To ensure guaranteed next day delivery please call us on 0845 262 1234.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

We reserve the right to refuse or cancel any order once it has been placed. This may be done, for example if:

Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
Payment has been made using a card issued in a country we are unable to dispatch to.
There is an error on the website regarding the price or description of a product.
The items ordered are no longer in stock or available.
We have tried contacting you about your order and have not heard back within 1 week.

If your order does not meet our security checks, we may ask you to provide further information, such as proof of address or a bank authorisation code.
If the items you have ordered are unavailable you will be notified as soon as possible.

You will receive a despatch confirmation from us as soon as we have shipped your item. This is an indication that your order has been accepted and processed accordingly.

Our warehouse operates under CCTV for security purposes. This ensures that all items we ship include instruction booklet, warranty card and that quality control checks are carried out.


3. The products

We are official stockists for all the brands featured on our website and all of the products listed are 100% authentic; therefore, all products are supplied by the official manufacturers with the original branded packaging.

Please be aware the product images shown on our website will not be to scale and products could differ slightly in its physical form; therefore, we provide a full description for all our items, with approximate measurements, colour and any other features the product may have.

We reserve the right to amend any details or specifications on our products if applicable.

We endeavour to maintain accuracy on our website as much as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control or if products specifications changes that we have not been made aware of.


4. Price and payment

Prices for all the products are quoted on our website. This includes VAT (Value Added Tax) following the UK rate based on your delivery address. Any orders delivered outside the EU, VAT will not be applicable. The website contains a large number of products and it is sometimes possible that prices may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.

We reserve the right to hold an order in the event of a price error and prices are subject to change at any time.

Payment must be made upon the submission of your order either by credit/ debit card or PayPal. Order cannot be placed via email or over the phone for safety and security reasons. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full.

We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are under no obligation to offer products as listed on these sites. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up-to-date prices.


4. Warranty

All of our products come with complete manufacturer's warranty.

The guarantee depends on the manufacturer’s policy and we strongly advise you to read the booklet thoroughly, as this will inform you of what is and what isn’t covered. Here are important guidelines for you to be aware of, as the warranty does not cover the following:

Damage to the bracelet/strap.
Accidental damage and excessive wear and tear/abuse.
Water damage.
Batteries, if you have had your watch longer than 6 months. If you have had your watch for less than 6 months then we will change your battery, under the warranty, free of charge.

A return that falls under any of the above bullet points can be processed as a repair, however, these would be chargeable to you, the customer.

When a watch is returned back to us for a repair, it is sent to the manufacturer for examination. When we receive a response from the manufacturer with a repair quotation we will contact you immediately. Upon your approval, we will raise an invoice and request payment. Once payment is made, we will notify the manufacturer to carry out the repair work. This will take 4-6 weeks and during this time we will provide appropriate update via email on the status of the repair.

If you do NOT wish to proceed, we will be more than happy to return the watch back to you unrepaired. However there will be a charge of £15 for shipping and handling.

If we do not hear back from you within 1 month of making contact, we reserve the right to return your watch to the delivery address provided and to apply additional shipping and handling charges.

You can find more details about the manufacturer’s warranty in the booklet supplied with your product, or alternatively refer to the manufacture’s website.


5. Deliveries

All orders are shipped out before our 3pm cut off time. Any orders placed after the cut off time will be shipped out the following working day. We endeavour to meet the guaranteed delivery for your order, however, we cannot take responsibilities for any delays beyond our control.

If we are unable to meet the expected delivery date, we will inform you by email or phone as soon as possible.

As soon as the courier confirms that a delivery has been successfully made, you will then be responsible for the item(s) purchased.

Lost deliveries

We generally use Royal Mail for all domestic deliveries. If your parcel does not arrive by the expected delivery date from the courier, the following scenarios could have occurred:

Severe delays – due to high volume of parcels to deliver.
Left with neighbour or local post office – you should receive a ‘while you were out’ card to inform you where they left your parcel. Please note on some occasions the postman may fail to leave one at your address.
Incorrect delivery address – the address provided may be insufficient or unrecognised which we automatically returned back to us.

Before we can class a delivery as lost, we will ask you to follow these checks and confirm with us to help investigate the matter further. Investigations can take up to 7 working days, but during this time please contact Royal Mail yourselves with the tracking details we provide.

Once the above checks have been carried out and the parcel has been deemed lost, a claim can be carried out with the courier. The period of time for a parcel to be classed as ‘lost’ differs dependant on the delivery service used by Royal Mail. Here are the details as follows:

Royal Mail Tracked Delivery 15 working days to confirm a lost parcel
Royal Mail Special Delivery by 1pm 15 working days to confirm a lost parcel
Royal Mail International Delivery 21 working days to confirm a lost parcel

If your item has not arrived within these times we will immediately file a claim with the courier. This can take a further 30 days for the courier to carry out their own investigations.

Please be aware no refund or replacement will be issued until we have had confirmation from the courier that the parcel has been classed as ‘lost’. At this stage we can then contact you and offer a refund or replacement to resolve the situation.

Failed Deliveries

There may be occasions where your order cannot be delivered due to ‘no follow up after a calling card is left’ or ‘an insufficient address has been supplied’. In these situations it usually takes 10-14 working days for the courier to return the item back to us.

Once we receive your parcel back, you will receive an email to determine whether you would like us to resend your parcel or process a refund. Please note redeliveries are chargeable to you, the customer.

Denial of receipt

In the event a parcel is signed for by you and there is evidence shown on the couriers tracking website, but you have not received it, we will immediately contact the courier with the details and raise a claim/complainant. The courier will be in touch with you for written documentation to confirm your parcel has not been received. We take these matters seriously and ensure a full investigation is carried out but we cannot take further action until we receive details from the courier. If the result shows clear evidence you received the parcel, we cannot take any further responsibility and the case will be dropped.

Fraud

We prosecute anyone trying to fraudulently place orders through/on our website. Anyone we suspect of attempting to do this will be reported to the Fraud Action Team who will then take further action. In extreme cases we may seek legal advice and contact the police.


6. Returns

We are more than happy to accept returns within 30 days from the date you receive your purchase. If for any reason you are not satisfied with your purchase, you can return it back to us with our returns label for a refund or exchange, given that the item meets the following requirements:

Undamaged
No sign of wear
Returned in the condition you received it, including all packaging, manual and warranty
Any links removed are replaced

If for any reason your return does not meet those requirements. We reserve the right NOT to process a refund and will return your item back to you.

Any refunds will be processed within 7 working days after inspection and the money will go back via the same method used to pay. Please note that refunds cannot be made to any third parties.

We cannot accept returns or exchanges for earrings due to hygiene reasons.

Returns Not Received

We strongly recommend you send the goods back to us using a tracked service and ensure to get proof of delivery and insurance for your return. It is also advised that you securely packaged your item to avoid damage in transit. If we do not receive your return but you are able to provide proof of a signed delivery to us, we will issue a refund or exchanged as per your request.

In the event the item you return was lost in transit or signed for by third party, we cannot be held responsible for this and will advise you to file a claim with the courier you used.

Past our 30 days return policy

We cannot issue a refund for any items returned back after 30 days from the date you receive your purchase.

If our returns team find any orders returned past 30 days, we will contact you immediately to return the watch back to you, or offer an exchange given that your return is in an unused condition.

Faulty within 30 days

All items are thoroughly inspected before they are dispatched. If in the rare event you receive an item from us that has a manufacturing fault; then we will request that you return the watch back to us for a full inspection. For these occasions a prepaid label will be provided or the postage will be reimbursed. You will be informed by email once your item once we have received it for an update and information on any further progress.

If our repairs team confirm that there is a manufacturers fault, we will give you the option to have a replacement or a refund. However, if in any circumstances our QC team finds any physical damage on the item you returned, then we reserve the right to return the watch back to you or repair the watch at a charge to you.

Any items returned back faulty past 30 days will automatically fall under the manufacturer’s warranty for repair.

Repairs

Products returned for repair will be sent directly to the manufacturer. We will be in regular contact with the manufacturer and will try to ensure all repairs are completed within 6 weeks. If there are any delays, we will be in contact with you immediately.


7. Online voucher terms & conditions

One promotional voucher per order.
The online promotional voucher may only be redeemed on our website www.watchwarehouse.co.uk toward the purchase of products listed on the WatchWarehouse website. They cannot be redeemed at our store.
Vouchers can be used over the phone if you are having problems using the voucher code on our website.
Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.
Please refer to your promotional voucher for the expiry date and any additional offer restrictions.
Promotional vouchers have no cash value and are not transferable.
Please note that voucher codes cannot be used in conjunction with any other offer.


8. In-Store voucher terms & conditions

One promotional voucher per person.
Vouchers may only be redeemed in our WatchWarehouse Watford store at the following address: INTU Watford, Unit 162a, 201 The Harlequin, Watford, WD17 2UB
You must have a voucher with you when purchasing an item at the store to receive the promotion.
Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.
Please refer to your promotional voucher for the expiry date and any additional offer restrictions.
Promotional vouchers have no cash value and are not transferable.
Please note that voucher codes cannot be used in conjunction with any other offer.


9. Statutory rights

Please note that these terms of sale do not affect your statutory rights.


10. Copyright

All of the images and content found on this website and communication channels are either property of WatchWarehouse, or the watch manufacturer. It is prohibited to use any of the material from this website or communication channels unless authorised by WatchWarehouse or the watch manufacturer. If you have any doubts as to whether you can use any information found on our site, please contact us for clarification.


Company Details

Our registered office is Unit 14, NCR Business Centre, Great Central Way, Propeller Park, Wembley, London, NW10 0AB
Our company registration number is 357981
Peter Burrowes Ltd t/a WatchWarehouse
Our email address is info@watchwarehouse.co.uk
Our VAT number is 238 4394 42