FREE UK DELIVERY ON ALL ORDERS WORLDWIDE DELIVERY 30 DAY RETURNS POLICY

Terms and Conditions

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.


(2) Interpretation

In these terms of sale, “we” means www.watchwarehouse.co.uk (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).


(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add any the products you wish to purchase to your shopping basket, and then proceed to the checkout; (ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; (iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale; (iv) you will then be given the option to pay using Paypal Pro (Credit Card Payment), or Standard Paypal. If you choose Paypal, you will be transferred to those sites to complete payment; (v) we will then send you an initial acknowledgment via email to confirm we have received your order; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.”]

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your details before confirming. You may correct those input errors before placing your order by editing the fields.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.

- Payment has been made using a card issued in a country we are unable to dispatch to.

- There is an error on the website regarding the price or description of a product.

- The items ordered are no longer in stock or available.

- We have tried contacting you about your order and have not heard back within a reasonable period of time.

If the items you have ordered are unavailable you will be notified as soon as possible.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.


(4) The products

All of the products advertised on www.watchwarehouse.co.uk are 100% authentic and are supplied by reputable UK businesses.


(5) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. We reserve the right to hold an order in the event of a price error and prices are subject to change at any time.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made online by Credit / Debit Card or Paypal. Payment over the phone (Credit Card) is also accepted.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.


(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;


(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will deliver your order to any address in the UK and Northern Ireland. We dispatch goods using Royal Mail Tracked which provides proof of posting, signature on arrival and online confirmation of delivery. Please remember that you will need someone to sign for and accept Signed For deliveries. If there is no one to receive the goods, Royal Mail will leave a card informing you of attempted delivery then retain the goods at your local delivery office for collection or redeliver by prior arrangement.

For more information on this service please go to www.royalmail.com

XMAS DELIVERY INFORMATION:
All orders are dispatched the same working day if ordered before 1pm. Guaranteed Next Day Delivery can be arranged, please select this option at the checkout stage. We will email you when your order is packed and ready for dispatch.

Please bear with us at this busy time of year. We will try out best to process orders, answer emails and returns in good time but occasionally due to volume there may be delays.

 


(8) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.


(9) “Cooling off” period

 

Unsuitable

We offer a 30 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 30 days from the date you received the item and we will issue a full refund for the price you paid for the item. The only condition of this policy is that the item meets the following requirements -

Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Once we receive your returned item, will notify you via email.

Refunds will be issued within approximately 1 week of receipt of the returned item to allow for a careful inspection of the watch to ensure it is in a re-saleable condition. The money will be refunded via the same method payment was taken. Please note that refunds cannot be made to any third parties.

Exchange

Your are weclome to return your item for exchange as long as it is returned in a pristine condtion and fulfills all the critreria mentioned above. As for returning an item as unsuitable, you have a 30-day window to exchange the item.

If you do decide to return the item for exchange, please include a covering letter detailing the item you would like to exchange it for and also provide your contact details in case we need to get in touch with you. If the alternative item is more expensive then we will contact you to take extra payment. If your item is cheaper we will refund you the difference via the same method you paid.

Please note your are required to cover the costs for the return postage.

This exchange policy does not affect your statutory rights.

Faulty or incorrect goods 

All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us, which is faulty or incorrect, please return the item to us within 30 days and we will offer a replacement or a refund. Under these circumstances we will also refund you the cost incurred returning the item to us. Over 30 days the item falls under the warranty, please see below for more information.

This returns policy does not affect your statutory rights. Further information can be found at www.consumerdirect.gov.uk. The procedures, set out here, to cancel an order or return an item/s do not affect our right to reject faulty goods. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Item damaged in transit

Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 30 days of receipt for exchange. Please contact us as soon as possible to arrange this.

Unwanted gifts

Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the 'recipient'' will not be able to get a refund. If they want to return the goods we will offer an exchange or credit for the value of the return within the 30 days from the date you received the item.

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to give us your name and address details, as well as your order number to cancel your order. 

 


(10) Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).


(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 7 days of the day we received your valid notice of cancellation.


(12) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.


(13) Online voucher terms & conditions

a) One promotional voucher per order.

b) The online promotional voucher may only be redeemed on our website www.watchwarehouse.co.uk toward the purchase of products listed on the WatchWarehouse website. They cannot be redeemed at our store.

c) Vouchers can be used over the phone if you are having problems using the voucher code on our website.

d) Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.

e) Please refer to your promotional voucher for the expiry date and any additional offer restrictions.

f) This promotional voucher has no cash value and is not transferable.

g) Please note that voucher codes cannot be used in conjunction with any other offer.


(14) In-store voucher terms & conditions

a) Limit one promotional voucher per person, per order.

b) This promotional voucher may only be redeemed in our WatchWarehouse Edgware Store at the following address: 236 Edgware Road, London W2 1DW

c) You must have a voucher with you when purchasing an item at the store to receive the promotion.

d) Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.

e) Please refer to your promotional voucher for the expiry date and any additional offer restrictions.

f) This promotional voucher has no cash value and is not transferable.

g) Chanel watches are exempt from promotional offers.

h) Please note that voucher codes cannot be used in conjunction with any other offer.


(15) About us

Our registered office is 40 Camden Street, London, NW1 0DX

Our company registration number is 357981

Peter Burrowes Ltd t/a Watch Warehouse

Our email address is info@watchwarehouse.co.uk

Our VAT number is 238 4394 42

About Us
Why Buy From Us?
Our Shops
Careers
WEEE Regulations
Sitemap
Affiliates
-
Customer Information
FAQs
Returns Info
Delivery Info
Payment Method
Terms and Conditions
Privacy Policy
Contact Us
WatchWarehouse Facebook WatchWarehouse Twitter WatchWarehouse Google+ WatchWarehouse Pinterest WatchWarehouse Blog WatchWarehouse Instagram

Copyright © 2014 www.watchwarehouse.co.uk
Site by Lost Ferret