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Can I return my watch (jewellery)?

In line with the Distant Selling Act you can return your watch or piece of jewellery for any reason within 30 days of receiving it. As long as we receive the watch (jewellery) back in the same condition as sending it out we will process a refund through the same method by which payment was received. For further information please visit our Returns Policy page.

Please note: Earrings are non-returnable.

How do I return my item?

You can return your item to us in its original condition within 30 days from the date of receiving your item and we will issue a full refund. We recommend that you send your item(s) back to us via a tracked service as we cannot be held responsible for any goods lost in transit.

Please use the returns address label attached to the second page of your invoice.

Our return address is: WW Logistics, PO Box 68997, London, NW26 9GU

Once we have received your item, we will notify you via email. For full information please visit our Returns Policy page.

Can I return faulty items?

If you receive a faulty product from WatchWarehouse, or the product becomes faulty, you will need to return it within 30 days of receipt. We will offer a replacement or a full refund after receiving it back and inspecting the fault.

Can I exchange the watch/jewellery I ordered for a different one?

Yes, as long as it is within 30 days of receipt and returned in pristine condition. We may extend the exchange period depending upon individual circumstances. For full details on how to do this please view the Returns Policy.