FREE UK DELIVERY ON ALL ORDERS WORLDWIDE DELIVERY 30 DAY RETURNS POLICY

Returns and exchanges


Extended Christmas Returns Policy

Do your Christmas shop safe in the knowledge that any unwanted gifts are eligible for our extended returns policy. Any purchases made on or after 1st November are entitled to a refund/exchange until January 16th 2015.


Unsuitable

We offer a 30 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 30 days from the date you received the item and we will issue a full refund for the price you paid for the item. The only condition of this policy is that the item meets the following requirements -

 

Return Address

WW Logistics
PO Box 68997
LONDON
NW26 9GU

 

Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Once we receive your returned item, will notify you via email.

Refunds will be issued within approximately 7 - 10 working days of the returned item to allow for a careful inspection of the watch to ensure it is in a re-saleable condition. The money will be refunded via the same method payment was taken. Please note that refunds cannot be made to any third parties.

If you require any further information on returns please contact us at info@watchwarehouse.co.uk or call us on 0845 262 1234.


Exchange

You are welcome to return your item for exchange as long as it is returned in a pristine condition and fulfils all the criteria mentioned above. As with returning an item as unsuitable, you have a 30-day window to exchange your item.

If you do decide to return the item for exchange, please include a covering letter detailing the item you would like to exchange it for and also provide your contact details in case we need to get in touch with you. If the alternative item is more expensive then we will contact you to take extra payment. If your item is cheaper we will refund you the difference via the same method you paid.

Please note you are required to cover the costs for the return postage.

This exchange policy does not affect your statutory rights.


Faulty or incorrect goods 

All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us, which is faulty or incorrect, please return the item to us within 30 days and we will offer a replacement or a refund. Under these circumstances we will also refund you the cost incurred returning the item to us. Over 30 days the item falls under the warranty, please see below for more information.

This returns policy does not affect your statutory rights. Further information can be found at www.consumerdirect.gov.uk. The procedures, set out here, to cancel an order or return an item/s do not affect our right to reject faulty goods. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.


Item damaged in transit

Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 30 days of receipt for exchange. Please contact us as soon as possible to arrange this.


Unwanted gifts

Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the 'recipient'' will not be able to get a refund. If they want to return the goods we will offer an exchange or credit for the value of the return within the 30 days from the date you received the item.


Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to give us your name and address details, as well as your order number to cancel your order. Please e-mail us at info@watchwarehouse.co.uk or call us on 0845 262 1234.


Warranty with your order

All of our products come complete with a manufacturer's warranty. For further details on the warranty please read the product description as the length of warranty may vary from one brand to another.

Your order receipt (e-mailed to you) contains all the necessary information to act as proof of purchase and validates the warranty.

We strongly advise that you read the guarantee booklet, as this will inform you what is and what is not covered. However we have included a general guide below:

‘The manufacturer’s guarantee covers malfunctions that arise due to defects in materials and workmanship. The manufacturer’s guarantee does not cover damage to the bracelet, strap, attachments or the glass crystal due to normal wear and tear, accidental damage and excessive wear and tear/abuse. It also does not cover water damage done to the watch if it has been used outside of the manufacturer’s recommended guidelines. The guarantee is usually rendered void if unauthorised repairs have been carried out by someone other than an authorised dealer of the brand. The manufacturer’s guarantee is in addition to your statutory rights.’

If your watch does develop a fault, which you believe to be covered under the warranty, please either return the item directly to the manufacturer (details in your warranty booklet) with a covering letter outlining the issue/s, the warranty booklet and proof of purchase. Or you can return it directly to us and we will send it to the manufacturer on your behalf. Upon receipt of your item it will be carefully inspected to confirm whether the fault is covered by the guarantee and then returned to the manufacturer where necessary. If the damage is not covered under the guarantee, then there will be a cost to repair the item. If this is the case we will inform you as soon as possible. In these events we are required to take payment before the work can begin.

We aim to get repairs completed and sent back to you as quickly as possible, however repairs can take up to 4-6 weeks. Please also note if your item develops a fault over 30 days receipt of item we do not refund you return shipping costs.

If you have any further questions with your warranty please contact us at info@watchwarehouse.co.uk or call us on 0845 262 1234.

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