At WatchWarehouse we believe that aftercare service is just as important as the service you receive so you are able to purchase your order, in the unlikely event that you are not 100% delighted with your purchase, we will handle each query on an individual basis to ensure we give you the best response

We offer a 30 day returns guarantee which means that if for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 30 days of the date you received the item and we will issue a full refund for the price you paid for the item. The only condition of this policy is that the item meets the following requirements -

• Undamaged,
• No sign of wear
• Returned in the condition you received it including all packaging, manual and warranty
• Any links removed are replaced

Please note that we cannot be held responsible for returned goods that are lost in transit. In the event of a return we recommend that you send the goods back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We will notify you via email of your refund once we've received and processed the returned item.

Refunds for faulty items will be made within approximately 1 week of receipt of the returned item to allow for a careful inspection of the watch to ensure it is in a re-saleable condition. The money will be refunded by the same method payment was taken. Please note that refunds cannot be made to any third parties.

This returns policy does not affect your statutory rights. Further information can be found at www.consumerdirect.gov.uk

The procedures, set out here, to cancel an order or return an item/s do not affect our right to reject faulty goods. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Faulty or incorrect goods

All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us which is faulty or incorrect, please return the item to us within 14 days of receipt and we will arrange a replacement. Please follow the instructions, as outlined above.

Item damaged in transit

Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 14 days of receipt for exchange. Please contact us as soon as possible to arrange this.

Unwanted gifts

Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the ‘recipient’’ will not be able to get a refund. If they want to return the goods we will offer an exchange or credit for the value of the return within the14 days of the date you received the item.

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to give us your name and address details, as well as your order number to cancel your order.

Please quote delivery note numbers on all correspondence.

Warranty with your order.

All of our products come complete with a manufacturers warranty. For further details on the warranty please read the product description as the length of warranty may vary from one brand to another.

Your invoice paperwork that comes complete with your order contains all the necessary information to act as proof of purchase. If your watch becomes faulty within the 2 years of purchasing the watch please quote your Customer Number and Order Number to make use of the warranty. If you have any problems with your warranty please contact us at info@watchwarehouse.co.ukor call 0845 262 1234.

Quick Links

• I'd like to return an item
• I've got a faulty item
• I've got a delivery question
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