You will be asked to expressly agree to these
terms of sale before you place an order for products from our website.
(2) Interpretation
In these terms of sale, “we” means
www.watchwarehouse.co.uk (and “us” and “our” will be construed accordingly);
and “you” means our customer or potential customer for products (and “your” will
be construed accordingly).
(3) Order process
The advertising of products on our website
constitutes an “invitation to treat”; and your order for products constitutes a
contractual offer. No contract will come into force between you and us unless
and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase
products from us, you will need to take the following steps: (i) you must add
any the products you wish to purchase to your shopping basket, and then proceed
to the checkout; (ii) if you are a new customer, you must then create an
account with us and log in; if you are an existing customer, you must enter
your login details; (iii) once you are logged in, you must select your
preferred method of delivery and confirm your order and your consent to these
terms of sale; (iv) you will then be given the option to pay using Paypal Pro
(Credit Card Payment), or Standard Paypal. If you choose Paypal, you will be
transferred to those sites to complete payment; (v) we will then send you an
initial acknowledgment via email to confirm we have received your order; and
(vi) once we have checked whether we are able to meet your order, we will
either send you an order confirmation (at which point your order will become a
binding contract) or we will confirm by email that we are unable to meet your
order.”]
We will not file a copy of these terms of
sale specifically in relation to your order. We may update the version of these
terms of sale on the website from time to time, and we do not guarantee that
the version you have agreed to will remain accessible. We therefore recommend
that you download, print and retain a copy of these terms of sale for your
records.
The only language in which we provide these
terms of sale is English.
Before you place your order, you will have
the opportunity of identifying whether you have made any input errors by
checking your details before confirming. You may correct those input errors
before placing your order by editing the fields.
(4) The products
All of the products advertised on
www.watchwarehouse.co.uk are 100% authentic and are supplied by reputable UK
businesses.
(5) Price and payment
Prices for products are quoted on our
website. The website contains a large number of products and it is always
possible that some of the prices on the website may be incorrect. We will
verify prices as part of our sale procedures so that a product's correct price
will be stated when you pay for the product. We have the right to cancel a transaction if pricing is incorrect at the time of purchase.
Payment must be made upon the submission of
your order. We may withhold the products and/or cancel the contract between us
if the price is not received from you in full in cleared funds.
The prices on the website include all value
added taxes (where applicable).
Payment for all products must be made online
by Credit / Debit Card or Paypal. Payment over the phone (Credit Card) is also
accepted.
Prices for products are liable to change at
any time, but changes will not affect contracts which have come into force.
(6) Your warranties
You warrant to us that:
(a) you are legally capable of entering into
binding contracts, and you have full authority, power and capacity to agree to
these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(7) Delivery policy
We will arrange for the products to be
delivered to the address for delivery indicated in your order.
We will deliver your order to any address in the UK
and Northern
Ireland
FREE. We dispatch goods using Recorded Signed for Delivery which provides proof
of posting, signature on arrival and online confirmation of delivery. Please
remember that you will need someone to sign for and accept Recorded Signed For
Deliveries. If there is no one to receive the goods, Royal Mail will leave a
card informing you of attempted delivery then retain the goods at your local
delivery office for collection or redeliver by prior arrangement.
All orders are dispatched the same working
day if ordered before 3pm. Guaranteed Next Day Delivery can be arranged, please
select this option at the checkout stage. We will email you when your order is
packed and ready for dispatch.
(8) Risk and ownership
The products will be at your risk from the
time of delivery. Ownership of the products will only pass to you upon the
later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products
(including delivery charges).
We will be entitled to recover payment for
the products even where ownership has not passed to you.
(9) “Cooling off” period
We offer a 14 day returns guarantee which
means that if for any reason you are not entirely satisfied with your purchase,
you can return it to us in its original condition within 14 days of the date
you received the item and we will issue a full refund for the price you paid for
the item. The only condition of this policy is that the item meets the
following requirements -
- Undamaged,
- No sign of wear
- Returned in the condition you received it including all packaging, manual and
warranty
- Any links removed are replaced
Please note that we cannot be held
responsible for returned goods that are lost in transit. In the event of a
return we recommend that you send the goods back to us by Royal Mail Special
Delivery. This will ensure proof of delivery and insurance of the goods whilst
they are in transit. We'll notify you via email of your refund once we've
received and processed the returned item.
Refunds for faulty items will be made within
approximately 1 week of receipt of the returned item to allow for a careful
inspection of the watch to ensure it is in a re-saleable condition. The money
will be refunded by the same method payment was taken. Please note that refunds
cannot be made to any third parties.
This returns policy does not affect your
statutory rights. Further information can be found at www.consumerdirect.gov.uk
The procedures, set out here, to cancel an
order or return an item/s do not affect our right to reject faulty goods. In
the event we find no fault, we reserve the right to re-charge you for the
item/s and to recover our fees and expenses from you.
Faulty or
incorrect goods
All items are thoroughly inspected before
they are dispatched. In the unlikely event that you receive an item from us
which is faulty or incorrect, please return the item to us within 14 days of
receipt and we will arrange a replacement. Please follow the instructions, as
outlined above.
Item damaged
in transit
Whilst we endeavour to offer a first class
service including using good quality packaging to protect your watch or
jewellery, some situations are beyond our control. If you take delivery of a
package and the contents have been damaged in transit, you can return the item
to us within 14 days of receipt for exchange. Please contact us as soon as
possible to arrange this.
Unwanted gifts
Should your gift be unwanted, refunds will
only be made to the payment card used to purchase the goods. So if you buy a
gift online, the 'recipient' will not be able to get a refund. If they want to
return the goods, we will offer an exchange or credit for the value of the
return within the14 days of the date you received the item.
Cancelling an
order before dispatch
If you change your mind after placing an
order, you can cancel it at any time before we dispatch it. You will need to
give us your name and address details, as well as your order number to cancel
your order.
Please quote delivery note numbers on all
correspondence.
(10) Statutory rights
Nothing in these terms of sale affects your
statutory rights (including your right to receive a refund in respect of any
defective product we sell to you).
(11) Refunds
If you cancel a contract and are entitled to
a refund, we will usually refund any money received from you using the same
method originally used by you to pay for your purchase. We will process the
refund due to you as soon as possible and, in any event, within 7 days of the
day we received your valid notice of cancellation.
(12) General terms
We will treat all your personal information
that we collect in connection with your order in accordance with the terms of
our privacy policy.
Contracts under these terms of sale may only
be varied by an instrument in writing signed by both you and us. We may revise
these terms of sale from time-to-time, but such revisions will not affect the
terms of any contracts which we have entered into with you.
If any provision of these terms of sale is
held invalid or unenforceable by a court of competent jurisdiction, the
remaining provisions will remain in full force and effect, and such invalid or
unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of
sale, whether by conduct or otherwise, in any one or more instances, will be
deemed to be, or be construed as, a further or continuing waiver of that
provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or
otherwise transfer any of your rights or obligations arising under these terms
of sale. Any attempt by you to do so will be null and void. We may assign,
charge, sub-contract or otherwise transfer any of our rights or obligations
arising under these terms of sale, at any time – providing such action does not
serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is
made for the benefit of the parties to it and is not intended to benefit, or be
enforceable by, any other person. The right of the parties to terminate,
rescind, or agree any amendment, variation, waiver or settlement under such
contracts is not subject to the consent of any person who is not a party to the
relevant contract.
Subject to the first paragraph of Section [12]:
these terms of sale contain the entire agreement and understanding of the
parties in relation to the purchase of products from our website, and supersede
all previous agreements and understandings between the parties in relation to
the purchase of products from our website; and each party acknowledges that no
representations not expressly contained in these terms of sale have been made
by or on behalf of the other party in relation to the purchase of products from
our website.
These terms of sale will be governed by and
construed in accordance with English law, and the courts of England and Wales
will have [non-]exclusive jurisdiction to adjudicate any dispute arising under
or in relation to these terms of sale.
(13) About us
Our registered office is 40 Camden Street,
London, NW1 0DX
