Returns and Exchanges

At Watchwarehouse.co.uk we want you to have a first class shopping experience with us from start to finish however we do understand that you may wish to return your watch or piece of jewellery. Our 14 day returns guarantee means that if for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item. The only condition of this policy is that the item meets the following requirements -

• Undamaged
• No sign of wear
• Returned in the condition you received it including all packaging, manual and warranty
• Any links removed are replaced

Simply email or call us to notify us you are returning your order, fill in the returns slip on the invoice paperwork, use the returns label and tell us whether you want a replacement, exchange or refund.

Please note that we cannot be held responsible for returned goods that are lost in transit. In the event of a return we recommend that you send the goods back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We’ll notify you via email of your refund once we’ve received and processed the returned item. We will only refund postage where the watch is sent out faulty (very rare) or the incorrect item sent. In the event you are returning due to the watch being unsuitable we cant refund your shipping.

Refunds for faulty items will be made within approximately 1 week of receipt of the returned item to allow for a careful inspection of the watch to ensure it is in a re-saleable condition. The money will be refunded by the same method payment was taken. Please note that refunds cannot be made to any third parties.

PLEASE NOTE THAT DUE TO HYGIENE REASONS WE ARE UNABLE TO OFFER A REFUND ON EARRINGS PURCHASED FROM US.

This returns policy does not affect your statutory rights.

The procedures, set out here, to cancel an order or return an item/s do not affect our right to reject faulty goods. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Faulty or incorrect goods

All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us which is faulty or incorrect, please return the item to us within 14 days of receipt and we will arrange a replacement. Please follow the instructions, as outlined above.

Item damaged in transit

Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or piece of jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 14 days of receipt for exchange. Please contact us as soon as possible to arrange this. You can also visit our shop and return your damaged item this way. For info on where our shop is located please visit the Shop section of our website.

Unwanted gifts

Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the ‘recipient’’ will not be able to get a refund. If they want to return the goods we will offer an exchange or credit for the value of the return within the14 days of the date you received the item.

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to give us your name and address details, as well as your order number to cancel your order.

Please quote delivery note numbers on all correspondence.
 

Warranty with your order.

All of our products come complete with a manufacturers warranty. For further details on the warranty please read the product description as the length of warranty may vary from one brand to another.

Your invoice paperwork that comes complete with your order contains all the necessary information to act as proof of purchase. If your watch becomes faulty within the 2 years of purchasing the watch please quote your Customer Number and Order Number to make use of the warranty. If you have any problems with your warranty please contact us at info@watchwarehouse.co.uk or call 020 7554 4121

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow customers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in a landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

WatchWarehouse are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For Example, if a customer bought a new watch from us we would accept their old watch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below.

Goods marked with the WEEE symbol were produced after the 13th August 2005, and should be disposed of separately from normal household waste so they can be recycled.