Yes, all of the watches and jewellery sold on www.watchwarehouse.co.uk are 100% authentic. We are authorised sellers for all the brands we stock...
When buying directly from WatchWarehouse you are buying directly from an authorised stockist. Please be aware of buying from companies who are not official stockists.Less
You can do your Christmas shopping safe in the knowledge that any unwanted gifts are eligible for our extended returns policy.
Any purchases made on or after 1st November are entitled to a refund/exchange until January 16th 2015.Less
We endeavour to provide our customers with an unbeatable service through our price match guarantee. We can price match a competitor based on the following criteria;
Based in the UK
Item is in stock on competitor website
How long will it take to receive my order?
We have lots of delivery options to suit your needs. If you are purchasing a product under £50 your order will arrive between...
4-5 working days. If you are purchasing a product over £50 your order will arrive between 1-3 days. Postage can be upgraded for next day and same day deliveries. We also offer a Click & Collect service. International delivery times are varied. Please visit our Delivery page for more costs and further information.Less
Is it secure to pay online through your website?
All of our credit card transactions are processed over a 128-bit SSL certificate, which are then processed by SagePay (formerly ProtX), who are one of the UK's leading credit card processors...
This means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over our payment system and no one is able to view any of your sensitive details.Less
I didn't receive a confirmation email, has my order gone through?
Once you have placed your order online you will be directed to a ‘Thank You’ page which confirms your order has gone through...
We will have safely received your order and a confirmation email will be sent out to you. Please wait up to an hour as sometimes our emails can take a bit of time to get through to you, also ensure that you have checked your junk mail folder.
If you still haven't received a confirmation email please contact our customer services department on 0845 262 1234 or email firstname.lastname@example.org. They will be able to check that the order and payment have gone through correctly.Less
Are all of your products in stock?
At WatchWarehouse.co.uk all watches and jewellery products shown as “in stock” on our site ARE in stock, ready for next day delivery, unless stated otherwise...
Unlike some of the other sellers on the internet, WatchWarehouse.co.uk ships watches and jewellery directly from a live stock feed so you can be assured of speedy delivery. If you find that an item is out of stock you can supply your email address and we will notify you when the product comes back into stock.
If we do not stock a product you are looking for please contact our customer services department as they might be able to order the product in for you.Less
Can I exchange my watch/jewellery for a different one?
Yes, as long as it is within 30 days of receipt and returned in pristine condition. We may extend the exchange period depending upon individual circumstances...
Can you adjust the watch bracelet for me?
Yes, we offer this service free of charge. If you know the length that you would like the bracelet adjusting to then lets us know and we will do it for you prior to dispatch...
You can inform us when you place the purchase by e-mailing email@example.com or calling us on 0845 262 1234. Less
Can I collect my item in person?
We offer a Click and Collect service which means you can purchase online and pick up your item from our Watford store...
We can also order in products if there is something specific you are looking for. You can find out more about our Click and Collect service here.
We do not offer a pick up service from our head office or warehouse locations.Less