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Popular Questions


How do I apply a discount code?

Once you have added a product to your bag the product will appear in the top right hand corner of the web page where you will see a little bag icon. Discount codes can be applied once you are in the bag.

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Are all your watches and jewellery 100% authentic?

Yes, all of the watches and jewellery sold on www.watchwarehouse.co.uk are 100% authentic. We are authorised sellers for all the brands we stock...

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I want to buy a watch as a Christmas gift, can I return it if they don't like it?

You can do your Christmas shopping safe in the knowledge that any unwanted gifts are eligible for our extended returns policy.

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Do you match prices with other retailers?

We endeavour to provide our customers with an unbeatable service through our price match guarantee. We can price match a competitor based on the following criteria;

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How long will it take to receive my order?

We have lots of delivery options to suit your needs. If you are purchasing a product under £50 your order will arrive between...

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Is it secure to pay online through your website?

All of our credit card transactions are processed over a 128-bit SSL certificate, which are then processed by SagePay (formerly ProtX), who are one of the UK's leading credit card processors...

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I didn't receive a confirmation email, has my order gone through?

Once you have placed your order online you will be directed to a ‘Thank You’ page which confirms your order has gone through...

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Are all of your products in stock?

At WatchWarehouse.co.uk all watches and jewellery products shown as “in stock” on our site ARE in stock, ready for next day delivery, unless stated otherwise...

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Can I exchange my watch/jewellery for a different one?

Yes, as long as it is within 30 days of receipt and returned in pristine condition. We may extend the exchange period depending upon individual circumstances...

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Can you adjust the watch bracelet for me?

Yes, we offer this service free of charge. If you know the length that you would like the bracelet adjusting to then lets us know and we will do it for you prior to dispatch...

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Can I collect my item in person?

We offer a Click and Collect service which means you can purchase online and pick up your item from our Watford store...

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