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FAQs

Below are the answers to some of the most common questions that we are asked.

If the question you need answered isn’t covered then do not hesitate to contact us via email on info@watchwarehouse.co.uk or call us on 0845 262 1234, where one of our friendly and knowledgeable sales team will be happy to help.


Are all your watches and jewellery brand new?

Yes, all of our watches and jewellery pieces are brand new and unopened.


Are all your watches and jewellery 100% authentic?

Yes, all of the watches and jewellery sold on www.watchwarehouse.co.uk are 100% authentic. We are authorised sellers for all the brands we stock. We even offer a money back guarantee on the authenticity!


Why are your prices so low?

This is because we are an internet retailer and we do not have the same overheads as shops and so are able to pass on these savings to you. We are also part of a larger company that has good relationships with manufacturers.


What do the watches and jewellery come with?

All of our watches and jewellery items come in the official manufacturers branded box, exactly as you would get if you were to purchase them at any high street jewellers, as well as manufacturer’s instruction manual and manufacturers warranty card that is activated by the purchase receipt.


Do your watches and jewellery come with guarantees?

Yes, all of our watches and jewellery come with a full international manufacturer’s guarantee. You can purchase from us assured with the knowledge that your watch is fully guaranteed.


Are you an official supplier of these watches and jewellery brands?

Yes, buying a branded watch or piece of jewellery means you are buying direct from WatchWarehouse who is an authorised seller for all the brands we stock. You should be aware of buying from companies who are not official stockists.


Do you stock all of your watches and jewellery?

At WatchWarehouse.co.uk all watches and jewellery that is live on our site are in stock ready for next day delivery. Unlike some of the other sellers on the internet, WatchWarehouse.co.uk ships watches and jewellery directly from a live stock feed so you can be assured of speedy delivery.


What security measures do you take to ensure my credit card details are safe?

All of our credit card transactions are processed over a 128-bit SSL certificate, which are then processed by SagePay (formerly ProtX), who are one of the UK’s leading credit card processors. This means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over our payment system and no one is able to view any of your sensitive details.


How do you send the items?

We ship our items via Royal Mail within the UK or DHL for international orders (depending on where you live). Please see our Delivery Info page for more up to date information


Do you ship to international locations?

Yes, we do. Simply checkout as usual and select your country as normal, if your delivery country is not listed then please contact us at info@watchwarehouse.co.uk or call us on 0845 262 1234 where we will be able to confirm a shipping quote.


Can I cancel an order?

Yes, you can. Should you place an order by mistake and want to cancel for a full refund this is not a problem. However, please be advised that to confirm a cancellation you will need to contact us ASAP as there is always the chance that we may have processed your order!


Can I return my watch/jewellery?

In line with the Distant Selling Act you can return your watch or piece of jewellery for any reason within 30 days of receiving it. As long as we receive the watch back in the same condition as sending it out we will process a refund through the same method by which payment was received. For further information please visit our Returns Policy Page.


What’s your policy for faulty watches/jewellery?

If the watch or jewellery is faulty within the first 30 days of receiving we will offer a replacement or a full refund after receiving it back and inspecting the fault. 


I am looking for a certain watch or piece of jewellery that is not currently on your site, can you help?

Yes, please contact us at info@watchwarehouse.co.uk stating the model code and brand and we can see if we can source it for you. 


Can you adjust the watch bracelet for me?

Yes, we offer this service free of charge. If you know the length that you would like the bracelet adjusting to then lets us know and we will do it for you prior to dispatch. You can inform us when you place the purchase by e-mailing us at info@watchwarehouse.co.uk  or calling us on 0845 262 1234.


I don’t have a credit card can I still order a watch?

Yes, you can. We accept payments by Paypal. You can setup a Paypal account within 5 minutes at www.paypal.com. If you require any assistance please don’t hesitate to contact a member of our team.


We are a company, is it possible to place a corporate/wholesale order for watches or jewellery?

Yes, of course. Please contact our head office on 0845 262 1234 where a member of our trade team will be more than happy to discuss this with you.


Do you ship to BFPOs?

Yes, we do.


How do I know my order has been confirmed?

When you complete your order online you will receive an email confirming the details of your order and that payment has been accepted. 


How can I track my order?

You can check the status of your order at any time by clicking on the ’My Account’ section of the website. When your order is dispatched you will be sent an email informing you of this and the courier reference number will be available to view from a link provided on this email or in the 'My Account' section. This reference can be used to track your parcel on the courier’s website by entering it into their 'track and trace' feature.


Can I exchange the watch/jewellery I ordered for a different one?

Yes, as long as it is within 30 days of receipt and returned in pristine condition. We may extend the exchange period depending upon individual circumstances. Just see the Delivery & Returns page for details on how to do this.


What is covered by the manufacturer guarantee?

We strongly recommend that you read the guarantee booklet as this informs you what is and what is not covered, but we have included a general guide below.

‘The manufacturer’s guarantee covers malfunctions that arise due to defects in materials and workmanship. The manufacturer’s guarantee does not cover damage to the bracelet, strap, attachments or the glass crystal due to normal wear and tear, accidental damage and excessive wear and tear/abuse. It also does not cover water damage done to the watch if it has been used outside of the manufacturer’s recommended guidelines. The guarantee is usually rendered void if unauthorised repairs have been carried out by someone other than an authorised dealer of the brand. The manufacturer’s guarantee is in addition to your statutory rights.’

For more information on your warranty please see our Returns Info page.

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