Over the Christmas period, we are offering free Royal Mail tracked delivery on all UK orders! That way, you can sleep easy at night knowing your items are being safely delivered to your door.
For those wanting their items a little quicker, we are offering free Guaranteed Next Day delivery on all UK orders over £60.00, just enter NEXTDAY at checkout!
Our last shipping date for Christmas delivery using our Royal Mail tracked method is Friday 20th December. For those doing a spot of last minute shopping, you can order with our Guaranteed Next Day delivery method as late as 23rd December, as long as the order is made before 3pm.
Below is our guide to what type of delivery service is used for orders for UK customers.
|Service Type||Delivery Time||Cost|
|Royal Mail Tracked 24||1-2 Working Days of Dispatch Time||FREE|
|Royal Mail Special Delivery||Within 24 Hours of Dispatch Time||£6.95 (Free on orders over £200)|
|City Sprint||Same Day Within M25 region||£19.99|
Customers outside the UK will use the following:
|Service Type||Delivery Time||Cost|
|DHL Express Europe||3 - 10 Days||£9.99|
|DHL Express Worldwide/Royal Mail ROW International Signed For||3 - 14 Days||£15.00|
We will deliver your order to any address in the UK and Northern Ireland using Royal Mail Tracked 24 which provides proof of posting, signature on arrival and online confirmation of delivery. Please remember that you will need someone to sign for and accept the delivery. If there is no one to receive the goods, Royal Mail will leave a card informing you of attempted delivery then retain the goods at your local delivery office for collection or redeliver by prior arrangement.
For more information on this service please go to www.royalmail.com.
All orders are dispatched the same working day if ordered before 2pm. Guaranteed Next Day Delivery can be arranged if your require your order urgently. This can be added at the checkout.
We also ship worldwide via DHL Express or Royal Mail International Signed For, depending on your country. The cost to ship your item to Europe is £9.99 and £15.00 to the Rest of the World. All items sent internationally are fully tracked. You are able to track you parcel online with the with the tracking number we supply you with.
You can track the progress of your order in My Account section. Once despatched the order status will be updated and will show the tracking number for the parcel. You can then trace your parcel at any time on the Royal Mail or DHL website. You will also receive an automated email confirming your item has been dispatched together with a link for you to track your item.
If you have still not received your order within 15 working days please contact us on 0845 262 1234 and we will look into this for you.
Postal code and recipient's land line telephone number are required in your shipping address. All deliveries must be made to a physical address and NO P.O. Box or mailbox addresses will be accepted. Please note that you will be responsible for any custom or import duty charges, if they apply to your country (this does not apply to UK customers). Custom policies vary widely from country to country; please your local customs office if you require further information.
If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
It has been brought to our attention that the postman doesn't always leave a card so please check with your local delivery office to see if your package is there before contacting us about a missing item.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. We will contact you to arrange a re-delivery of your watch.
We also only use the highest quality packaging materials to ensure your order arrives safely.
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